Privacy Policy

XinChaoEnglish values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website [xinchaoenglish.com], enroll in lessons, or interact with our services

Information We Collect

We may collect the following types of personal information:

Contact Information: name, email address, and phone number when you sign up for classes or contact us.
Payment Information: billing details (processed securely by Wix Payments or other third-party payment processors). We do not store full credit/debit card information.
Account & Booking Information: class registrations, scheduling preferences, and communication history.
Usage Data: information about how you interact with our website (cookies, browser type, device information, IP address).

For classes conducted via Zoom, Zoom may collect and process additional personal data in accordance with their own privacy policy.

How We Use Your Information

We use your information to:

Provide and manage tutoring services (private and group classes).
Communicate with you about scheduling, lesson updates, and resources.
Process payments and issue receipts.
Improve our website and services.
Comply with legal obligations.

Sharing Your Information

We do not sell your personal information. We may share information only in the following limited cases:

With service providers (such as Wix, Zoom, or payment processors) who help us deliver our services.
To comply with legal or regulatory requirements.
To protect our rights, safety, and property.

Cookies & Tracking

Our website uses cookies and similar technologies to improve functionality, performance, and user experience. You may manage cookie preferences through your browser settings.

Data Retention

We retain your information only as long as necessary to provide our services, comply with legal requirements, and resolve disputes.

Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

Children’s Privacy

XinChaoEnglish services are intended for individuals aged 13 and older. If you are under 13, please do not submit personal information without parental consent.

Your Rights

Depending on your location, you may have rights to access, update, or delete your personal information, or to object to certain uses of your data. To exercise these rights, please contact us.

Third-Party Services

Our website may link to third-party websites (such as Zoom). We are not responsible for the privacy practices of those sites. Please review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:

Sara Nelson
XinChaoEnglish
Email: XinChaoEnglishVN@gmail.com